Someone sent me an email once with a saying or quote at the bottom that read something like this:
“Be extra kind in your dealings with people…you never know what they may have just been through.”
It’s the hardest thing in the world to be kind to someone who is rude or angry with you. It brings up our own insecurities and we usually lash back instinctively. It can help to remember that at least 80 percent of the time their attitude has nothing to do with you, and your response does not have to match theirs in tone. Keep your peace!